Article · Wikipedia archive · Last revised Jun 21, 2026

TTEC

TTEC Holdings, Inc., is an American customer experience technology and services company with its primary place of business in Austin, Texas.

Last revised
Jun 21, 2026
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≈ 3 min
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Wikipedia ↗
TTEC Holdings, Inc.
FormerlyTeleTech Holdings, Inc.
TypePublic
Nasdaq: TTEC
S&P 600 Component
ISINUS89854H1023
IndustryCustomer experience technology, business process outsourcing, offshore outsourcing
Founded1982 (1982)
FounderKenneth D. Tuchman
Headquarters
Austin, Texas
,
United States
Number of locations
21 countries
Area served
Multi-national
Key people
Kenneth D. Tuchman (CEO)
Revenue2.208 billion USD (2024)
Number of employees
60,000
Websitettec.com
Footnotes
123

TTEC Holdings, Inc. (formerly named TeleTech), is an American customer experience technology and services company with its primary place of business in Austin, Texas.

Kenneth D. Tuchman is the founder, chairman and CEO.4

History

Founding and early developments (1982–1996)

The company was founded in 1982 by Kenneth D. Tuchman under the name TeleTech Holdings, Inc.56 In 1986, the company moved to Sherman Oaks, California.

By 1995, it had added call centers in other states. In 1996, it completed its IPO.7

International growth and recent development (since 1997)

After the completion of its IPO, global operations begin. In 1998, the company expanded to Scotland, Canada, Argentina and Brazil. Three years later, the expansion continued and centers were opened in the Philippines. In 2006, TeleTech acquired Direct Alliance.

In 2010, TeleTech acquired an 80 percent stake in the management consulting firm Peppers & Rogers Group.8 The same year, the company expanded into the Middle East. Four years later, it grew its presence in Europe by starting operations in Sofia, Bulgaria.

In 2024, the company sold its headquarters in Englewood, Colorado, designating Austin, Texas, as its new head office in 2025.9

In 2026 the company decided to slash 401k retirement benefits for its employees and redirect those funds towards AI initiatives. The move was widely criticized by employees as cold and demoralizing. 10

Acquisitions

In recent years, TTEC has grown its business through a variety of acquisitions, including:

  • 2011: eLoyalty Corporation (integrated contact services business unit)11
  • 2012: iKnowtion12
  • 2012: Guidon Performance Solutions13
  • 2013: Technology Solutions Group, Inc.14
  • 2014: Sofica15
  • 2014: rogenSi16
  • 2016: Atelka17
  • 2017: Motif India infotech18
  • 2017: Connextions19
  • 2020: VoiceFoundry20
  • 2021: Avtex21
  • 2022: Faneuil

Products and services

TTEC is organized into two primary business segments: TTEC Digital and TTEC Engage.22

In 2022, TTEC provided services in 21 countries: the United States of America, Australia, Belgium, Brazil, Bulgaria, Canada, Colombia, Costa Rica, Germany, Greece, India, Ireland, Mexico, the Netherlands, New Zealand, the Philippines, Poland, Singapore, South Africa, Thailand, and the United Kingdom.23

Awards and recognition

  • 2021: Forbes names TTEC one of the World's Top Female Friendly Companies24
References

References

  1. "SEC Filing". Retrieved January 9, 2018.
  2. "TTEC 2020 Annual Report". TTEC.com.
  3. "TTEC Income Statement". WSJ.com.
  4. "Ken Tuchman, Ttec Holdings Inc: Profile and Biography". Bloomberg.com. Retrieved April 25, 2022.
  5. TeleTech, "SEC Filing", "TeleTech", 2003-0409
  6. "Moving Forward - 2013 TeleTech Annual Report" (PDF). TeleTech. Retrieved March 19, 2015.
  7. "Public Offering Registration - TELETECH HOLDINGS INC - 10-10-1996". Docstoc.com. Retrieved March 19, 2015.
  8. StreetInsider.com. Retrieved August 27, 2012
  9. Peter L. Scamardo II. "Colorado teletech company ditches Denver suburbs for new Texas HQ". MySA. Archived from the original on May 30, 2025. Retrieved September 22, 2025.
  10. Kayla Webster. "Is Your Employer's AI Budget Coming Out of Your 401(k)? It's Already Happening at a Major Tech Company". Retrieved May 9, 2026.
  11. Tech News TMCnet.com Retrieved August 27, 2012
  12. ModernHealthCare.com. Retrieved August 27, 2012
  13. Denver Business Journal. Retrieved February 6, 2013
  14. NASDAQ. Retrieved February 6, 2013
  15. acquired by TeleTech. Retrieved November 3, 2018]
  16. "TeleTech Completes Acquisition of Leadership and Change Management Consulting Firm rogenSi". TeleTech. Retrieved March 19, 2015.
  17. Ammachchi, Narayan. "Teletech Acquires Canada-Based Call Center Services Firm Atelka".
  18. Reuters Brief. Retrieved November 4, 2018
  19. Denver Business Journal
  20. "TTEC Signs Agreement to Acquire VoiceFoundry, Setting the Foundation for Significant Future Growth with Amazon Connect". August 5, 2020.
  21. "TTEC completes $490M acquisition of Avtex". April 13, 2021.
  22. "TTEC Holdings 10K 2022". February 28, 2023. p. 1. Retrieved August 14, 2023.
  23. "TTEC Holdings 10K 2022". February 28, 2023. p. 1. Retrieved August 14, 2023.
  24. "The World's Top Female-Friendly Companies". Forbes. Retrieved February 15, 2022.
External links