Article · Wikipedia archive · Last revised Jun 8, 2026

SysAid Technologies

SysAid Technologies is an Israeli company that develops and provides IT Service Management software. Its main product is a IT help desk software system.

Last revised
Jun 8, 2026
Read time
≈ 1 min
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251 w
Citations
8
Source
SysAid Technologies
FormerlyIlient
Company type
Private
IndustryInformation technology
Founded2002 (2002)
FounderIsrael Lifshitz
Headquarters,
Israel
Key people
Avi Kedmi (CEO)
ProductsSysAid, an all-in-one IT Help Desk software
Websitewww.sysaid.com

SysAid Technologies (formerly Ilient) is an Israeli company that develops and provides IT Service Management software.1 Its main product is a IT help desk software system.

SysAid Technologies is a privately owned company, founded in 2002 by Israel Lifshitz who was also the founder of NUBO Software. The corporate headquarters are located in Airport City, Israel, near Tel Aviv.

History

The company was founded by Israel Lifshitz in 2002.

In June 2010, the company opened an additional office in Sydney, Australia.2 In May 2012, it opened another office in Brazil, South America.3

By 2011, SysAid products were used in more than 100,000 organizations worldwide in numerous industries, including: healthcare, retail, education, financial services, manufacturing, aviation, and food/beverages.45678

See also

See also

References

References

  1. "SysAid Company Profile". LinkedIn. 20 December 2018.
  2. "Service Management Software Vendor Enters Australian Shores". ARNnet.com. June 17, 2010.
  3. "Managed Services: Brazil Is Next Big Market". MSPmentor. May 30, 2012. Archived from the original on June 3, 2012.
  4. "SysAid Surpasses 60,000 Customers". TMCnet.com. February 16, 2010.
  5. "SysAid Reaches a Milestone: 100,000 Deployments". visual.ly. June 2012.
  6. "SysAid's IT Help Desk Software Selected by the National Institute of Mental Health (NIMH)". TMCnet. Nov 8, 2011.
  7. "Help for the Help Desk". American Banker. Nov 1, 2011.
  8. "Swissport selects SysAid for U.S. IT". American Shipper. Aug 1, 2012.