Article · Wikipedia archive · Last revised Jul 5, 2026

SurveyLab

SurveyLab is an online system designed for creating and deploying surveys, questionnaires, web forms, tests, and quizzes. The platform functions as a web application, without the need for additional software installation.

Last revised
Jul 5, 2026
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≈ 5 min
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Wikipedia ↗
SurveyLab
Other namesMySurveyLab
Developer7 Points sp. z o.o.
Release2006 (2006)
Operating systemCross-platform
PlatformWeb, iOS, Android
Available inAll languages1
Type
LicenseProprietary
Websitesurveylab.com
As ofDecember 2025

SurveyLab is an online system designed for creating and deploying surveys, questionnaires, web forms, tests, and quizzes.234 The platform functions as a web application, without the need for additional software installation.23

Founded in 2006, by the Polish company 7 Points,56 SurveyLab is used by businesses and professional users for market research, human resources assessments, customer feedback,23 and academic research.789

History

SurveyLab was launched in 2006 under the name MySurveyLab, developed by the Warsaw-based company 7 Points.510 Early media coverage described the system as supporting online survey creation, real-time reporting, group collaboration and question logic, and noted that the platform was opened to custom feature development.11

MySurveyLab featured multi-user accounts, SSL-secured surveys, and support for right-to-left languages.1213 Further 2010s updates improved reporting capabilities, expanded question types, and integration options.231415

In 2020, the platform was rebranded to SurveyLab.16 By the early 2020s, the software supported integrations with external tools including Zapier, and offered additional analytics features.17 In 2025, 7 Points reported that SurveyLab had over 85,000 registered users and had processed over 7 million surveys.218

Functionalities

SurveyLab is a web-based platform used for creating online surveys, questionnaires, and forms.219 Independent reviewers and software directories describe it as a tool used for market research, customer feedback management, and human resources-related assessments, including employee feedback surveys.92021 According to the creators at 7 Points, SurveyLab supports customer satisfaction measurement, survey analysis, and 360-degree feedback evaluations.22 The platform allows users to create surveys with no limits on the number of questions or responses.202123

Independent reviews describe SurveyLab as offering multiple-choice, matrix, rating-scale, and open-ended questions.23 According to 7 Points, the platform manages market-research workflows, including Net Promoter Score, Customer Satisfaction,24 and Customer Effort Score questions.25 The tool can also re-use previous answers in later questions,26 and create A/B survey variants.27

SurveyLab can integrate with external services and applications through APIs and third-party connectors.2028 According to its developers, the platform can connect with customer service tools,29 as well as CRM, marketing automation, e-commerce, and data-storage tools30 An industry review cited workflow integrations with CINT, Slack, Salesforce, and Zendesk20 Other integrations included Aquera (SSO),31 Sona Systems (internet research),32 and Synerise (customer data management).33

Data collection and aggregation

Independent descriptions note that SurveyLab can combine results from emails, SMS, website widgets and pop-ups, QR codes, and social media.203435 Its surveys are also accessible through mobile apps on iOS36 and Android37, used for online and offline data collection in the field.202835 Developers state that the tool supports exporting data as CSV, Excel, and SPSS,3839 with independent reviews also mentioning PDF and PowerPoint.4041

SurveyLab can automate response collection through a multi-channel survey distribution and reporting.40 It includes data trends, offline responses, and reminders to non-respondents.40 According to its documentation, newer versions include AI-based tools that detect and analyze sentiment,42 and a survey builder generating questionnaires based on user prompts.4344

Data security and compliance

According to 7 Points, SurveyLab provides password-protected surveys, token-based access,1145 IP-address filtering, and two-factor authentication for user accounts,2 and it complies with the General Data Protection Regulation.46

Awards and accolades

In 2017, SurveyLab was listed in Capterra’s Top 20 Survey Software ranking, among 20 highest-scoring survey tools based on market presence and user base.47

In 2018, a software review platform FinancesOnline awarded SurveyLab the Rising Star Award and the Great User Experience Award, distinctions given to products that demonstrate positive user satisfaction and strong usability characteristics.48

External links
References

References

  1. Wierusz, Jakub (2024-10-18). "AI translations for surveys and forms". SurveyLab. Retrieved 2025-12-16.
  2. "SurveyLab - 2025 Pricing, Features, Reviews & Alternatives". GetApp. Nubera. Retrieved 2025-12-15.
  3. "SurveyLab Software Review 2025: Features, Integrations, Pros & Cons". Capterra. Gartner. Retrieved 2025-12-15.
  4. "SurveyLab Reviews 2025: Details, Pricing, & Features". G2 Crowd. Retrieved 2025-12-15.
  5. "SurveyLab - 2025 Company Profile, Team, Competitors & Financials". Tracxn. Retrieved 2025-12-15.
  6. "7 Points Software House". 7 Points. 7Points Ltd. 2023. Retrieved 2025-12-15.
  7. Ismail, Fatima; Yelverton, Christopher; Schafer, Tamaryn; Peterson, Cynthia (2022-03-01). "Assessing attitudes of patient-centered care among chiropractic students at a South African university". Journal of Chiropractic Education. 36 (1): 94–102. doi:10.7899/JCE-21-2. ISSN 2374-250X. PMC 8895845. PMID 34570881.
  8. Wejnerowski, Łukasz; Aykut, Tümer Orhun; Pełechata, Aleksandra; Rybak, Michał; Dulić, Tamara; Meriluoto, Jussi; Dziuba, Marcin Krzysztof (2022-05-25). "Plankton hitch-hikers on naturalists' instruments as silent intruders of aquatic ecosystems: current risks and possible prevention". NeoBiota. 73: 193–219. Bibcode:2022NeoBi..73..193W. doi:10.3897/neobiota.73.82636. ISSN 1314-2488.
  9. Mazurek, Mateusz (2025). "Recenzja SurveyLab (2025): Test i opinie". Jak Wybrać Hosting. Retrieved 2025-12-15.
  10. "7 Points". Rejestr.io. Retrieved 2025-12-15.
  11. Małecki, Marcin (2011-04-21). "mySurveyLab.com – system ankiet on-line szyty na miarę" [mySurveyLab.com – a tailor-made online survey system]. MamStartup (in Polish). Retrieved 2025-12-15.
  12. Wierusz, Jakub (2011-01-03). "Happy New Year 2011". SurveyLab. 7 Points. Retrieved 2025-12-15.
  13. Romański, Lech (2011-10-11). "mysurveylab.com – wielojęzyczne ankiety online" [mysurveylab.com – multilingual online surveys]. MamStartup (in Polish). Retrieved 2025-12-15.
  14. Wierusz, Jakub (2011-08-04). "Net Promoter Surveys (NPS)". SurveyLab. 7 Points. Retrieved 2025-12-15.
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  17. Wierusz, Jakub (2021-10-20). "New features in SurveyLab – October 2021". SurveyLab. 7 Points. Retrieved 2025-12-15.
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  19. "SurveyLab Reviews & Ratings 2025". TrustRadius. Retrieved 2025-12-15.
  20. Stevens, Mike (2018-10-05). "6 Tools For Agile Automated Survey Research". Insight Platforms. Retrieved 2025-12-15.
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  24. Wierusz, Jakub (2015-04-15). "CSI metrics (Customer Satisfaction Index)". SurveyLab. 7 Points. Retrieved 2025-12-15.
  25. Wierusz, Jakub (2017-05-24). "Trends, Survey statistics". SurveyLab. 7 Points. Retrieved 2025-12-15.
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