A helpline, or switchboard, is a telephone service which offers help to those who call. Many helpline services now offer more than telephone support - offering access to information, advice or customer service via telephone, email, web or SMS.12 The word hotline is also sometimes used to refer to a helpline. A helpline can provide emotional support to a person in distress in its minimalistic form. It may help the individual.
Services include:
- user assistance, for example computer software support
- telephone counseling, medical hotlines, insolvency hotlines, crisis hotlines and many other types of hotlines.
See also
See also
References
References
- "Definition of Helpline". Dictionary.com. Retrieved 14 December 2016.
- "What is a Helpline?". Volunteer Emotional Support Helplines#IFOTES - International Federation of Telephone Emergency Services. Archived from the original on 30 December 2017. Retrieved 13 January 2017.