| Freshservice | |
|---|---|
| Developer | Freshworks |
| Release | 2014 (2014) |
| Operating system | Web, Android, iOS |
| Platform | SaaS |
| Type | ITSM |
| License | Proprietary |
| Website | freshworks.com/freshservice/ |
Freshservice is an IT and enterprise service management platform developed by Freshworks in 2014. It offers software and hardware asset management, incident management, and service request tracking services.1 It is cloud-based and follows the Information Technology Infrastructure Library (ITIL) practises for IT service delivery.
Freshservice is targeted towards small business operations and is available on web and mobile platforms.23 It's a subscription software and does not offer a free plan.4
TechRadar and PCMag have included Freshservice among ITSM tools used by large organizations.45 As per SEC filings, the platform was being used by 8,900 clients in 2020.6
References
References
- Mishra, Pankaj (January 21, 2014). "Freshdesk Targets Small Businesses With New IT Service Desk In The Cloud".
- https://www.pcmag.com/comparisons/manageengine-service-desk-plus-vs-freshservice-help-desk-leaders-face-off
- "Freshservice Review: Features, Pros and Cons".
- "Freshservice Review". PCMAG. July 19, 2019.
- Mukherjee, Ritoban (July 5, 2023). "Best ITSM tool of 2025". TechRadar.
- https://www.sec.gov/Archives/edgar/data/1544522/000162828021019055/freshworks424b4.htm