Delivery Performance

Delivery performance (DP) is a broadly used standard KPI measurement in supply chains to measure the fulfillment of a customer's demand to the wish date.¹ Following the nomenclature of the DR-DP-Matrix three main approaches to measure DP can be distinguished:

• ${\displaystyle DP_{T}^{V}}$
• ${\displaystyle DP_{D}^{S}}$
• ${\displaystyle DP_{T}^{S}}$

Type of measurement: volume (V)/singular(S)

Type of view: on time (T)/ delivery (D)

If (${\displaystyle (Demand_{p,c}+Backlog_{p-1,c})>0}$)

${\displaystyle DP_{T}^{V}}$ = ${\displaystyle {\frac {Delivered_{p,c}+Predelivery_{p-1,c}}{Demand_{p,c}+Backlog_{p-1,c}}}}$

Else

NULL

Demand:= customers wish c:= product identifier p:= Time period e.g. a day, a week, a month ...

The cumulation over a period and a group of product identifiers c is done as follows: ${\displaystyle DP_{p,c}={\frac {\sum _{p,c}(DP_{T}^{V})}{count_{p,c}(DP_{T}^{V}<>NULL)}}}$

whereas p is determined by demand period

To fit to the needs of the environment, the granularity of a singular case (${\displaystyle DP_{*}^{S}}$) has to be defined. In general a singular case is described by a n-Tuple consisting of a set of the following order and delivery details:

• order number
• customer identifier
• product identifier
• wish date of customer
• confirmed date of supplier
• ship to information
• delivery date
• delivery note number

• ${\displaystyle DP_{D}^{S}}$

After a singular case has been delivered to the customer its DP is measured as follows:

If (wish date = arrival date) then

DP_{singular case}=1

else

DP_{singular case}=0

arrival date = delivery date + transit time

By cumulating the results of singular cases over a certain period p and, if necessary, additional criteria c (e.g. customer, product, ...) the delivery performance is calculated as follows:

${\displaystyle DP_{p,c}={\frac {\sum _{p,c}(DP)}{count_{p,c}(singularcases)}}}$

whereas p is determined by the arrival date

• ${\displaystyle DP_{T}^{S}}$

After a period has elapsed all singular cases with wish date within period are considered and their DP is measured as follows:

If (wish date = arrival date) then

DR_{singular case}=1

else

DR_{singular case}=0

arrival date = delivery date + transit time

By cumulating the results of singular cases over a certain period p and, if necessary, additional criteria c (e.g. customer, product, ...) the delivery performance is calculated as follows:

${\displaystyle DP_{p,c}={\frac {\sum _{p,c}(DP)}{count_{p,c}(singularcases)}}}$

whereas p is determined by the first confirmed date

0%≤${\displaystyle DP_{T/D}^{S/V}}$≤100%