Article · Wikipedia archive · Last revised Jul 29, 2026

Zambia Information and Communications Technology Authority

The Zambia Information and Communications Technology Authority (ZICTA) is a regulatory body responsible for regulating the ICT industry in Zambia. It is authorised by three Acts — the Electronic Communications and Transactions Act No. 21, the Information and Communications Technologies (ICT) Act No. 15 of 2009, and the Postal Services Act No. 22 of 2009 — and regulates ICT, postal and courier services in Zambia. ZICTA is governed by a Board of Authority of nine executive members; all decisions of the Board are executed by the Director General. It is most visible to the public and active through their Facebook page relating to issues pertaining to the mobile phone market. In November 2019 the Zambian Minister of Transport and Communications dissolved the ZICTA board.

Last revised
Jul 29, 2026
Read time
≈ 2 min
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388 w
Citations
8
Source
Wikipedia ↗
Zambia Information and Communications Technology Authority
Agency overview
Formed2009 (2009)
Preceding agency
  • Communications Authority1
JurisdictionGovernment of Zambia
HeadquartersLusaka, Zambia
Agency executive
  • Patrick Mutimushi, Director General
Parent department
Ministry of Transport, Works, Supply and Communications2
Websitewww.zicta.zm

The Zambia Information and Communications Technology Authority (ZICTA) is a regulatory body responsible for regulating the ICT industry in Zambia. It is authorised by three Acts — the Electronic Communications and Transactions Act No. 21, the Information and Communications Technologies (ICT) Act No. 15 of 2009, and the Postal Services Act No. 22 of 2009 — and regulates ICT, postal and courier services in Zambia. ZICTA is governed by a Board of Authority of nine executive members; all decisions of the Board are executed by the Director General.2 It is most visible to the public and active through their Facebook page relating to issues pertaining to the mobile phone market.3 In November 2019 the Zambian Minister of Transport and Communications dissolved the ZICTA board.4

Mandate

According to their website, ZICTA's mandate is as follows:1

  • "Regulate the provision of electronic communication services and products in Zambia.
  • "Monitor the performance of the sector including levels of investment and availability, quality, costs and standards of electronic communication services.
  • "Administer the country code top-level domain (.zm)5 as well as electronic addresses.
  • "Disseminate information and promote the participation by the public in the provision of electronic communication services.
  • "Provide for a national frequency and numbering plan.
  • "Set standards for the ICT sector.
  • "Promote competition in the sector and also regulate tariffs charged by operators offering electronic communication services.
  • "Protect the rights and interests of consumers, service providers, suppliers and manufacturers."2
See also

See also

References

References

  1. "The Information and Communication Technologies, Act" (PDF). Zambia Information and Communications Technology Authority. Government of Zambia. Archived from the original (PDF) on 2020-10-14. Retrieved 27 December 2020.
  2. "About Us". ZICTA - Zambia Information & Communications Technology Authority. ZICTA. Archived from the original on 11 February 2021. Retrieved 27 December 2020.
  3. "Zambia Information & Communications Technology Authority". Zambia Information and Communications Technology Authority - Home. Facebook. Retrieved 17 February 2020.
  4. "Zicta, Zamtel boards dissolved". Zambian Watchdog. Zambian Watchdog. Archived from the original on November 28, 2019. Retrieved 17 February 2020.
  5. "Report on the Redelegation of the .ZM domain representing Zambia to Zambia Information and Communications Technology Authority". Internet Assigned Numbers Authority. Retrieved 13 February 2020.
External links