Article · Wikipedia archive · Last revised Jun 8, 2026

Text (company)

Text, previously known as LiveChat Software, is a Polish software company specializing in customer service and artificial intelligence solutions. Based in Wrocław, it offers a suite of tools for B2B and B2C communication, including popular platforms like Text, LiveChat, ChatBot, and HelpDesk. The company is publicly listed on the Warsaw Stock Exchange.

Last revised
Jun 8, 2026
Read time
≈ 15 min
Length
3,412 w
Citations
108
Source
Wikipedia ↗
Text
Company type
Public
WSE: TXT
WIG30 Component
ISINPLLVTSF00010
IndustryArtificial intelligence, Software
FoundedWrocław, Poland 2002 (2002)
Headquarters
Wrocław
,
Poland
Number of locations
2 offices (2024)
Area served
Worldwide
Key people
  • Mariusz Cieply (CEO)
  • Urszula Jarzebowska (CFO)
  • Szymon Klimczak (CMO)
  • Bartosz Olchowka (CTO)
  • Piotr Bednarek (CCO)
  • Maciej Malesa (CIO)1
ProductsChatBot, HelpDesk, Knowledge Base, LiveChat, OpenWidget, Text
Services
Revenue
  • Increase 223 million zł (2022)2
  • 179 million zł (2021)2
  • Increase 119 million zł (2022)2
  • 100 million zł (2021)2
Number of employees
2683
Subsidiaries
  • Text, Inc.
Websitetext.com

Text (WSE: TXT),4 previously known as LiveChat Software, is a Polish software company specializing in customer service and artificial intelligence solutions.5 Based in Wrocław, it offers a suite of tools for B2B and B2C communication, including popular platforms like Text, LiveChat, ChatBot, and HelpDesk.67 The company is publicly listed on the Warsaw Stock Exchange.89

The company was founded in Wroclaw, Poland in 2002, and also has US offices in Boston, Massachusetts. In 2023, the company rebranded from “LiveChat Software” to “Text” to reflect its broadened focus on artificial intelligence and e-commerce solutions.10 It operates and distributes its products through a US-subsidiary, Text, Inc..1112

It serves more than 35,000 paid customers13 in over 150 countries,1415 including Adobe, AirAsia, Best Buy, Better Business Bureau, ING, Huawei, Orange, and PayPal.161718

History and Milestones

Founded in 2002 as LiveChat Sp. z o.o. (LLC) in Wrocław, Poland, the company initially focused on live chat solutions for businesses. In October 2007, it transitioned into a stock company.

In October 2006, 50% of the company stock was bought by Capital Partners S.A., an investment and consulting firm publicly listed at the Warsaw Stock Exchange. In February 2008 Capital Partners S.A. decided to follow its strategy of having fewer companies but larger individual transactions and sold its entire stake19 along with another 13% of company stock to another publicly listed company, Gadu-Gadu S.A.20 This way LiveChat Software became another Polish company in Naspers capital group, joining Gadu-Gadu and Allegro.pl.21

In January 2011, the management team sought to get back a controlling equity stake in the company and started a management buyout. After Naspers agreed in June 2011 to sell its entire stake, the founders teamed up with private equity firm Tar Heel Capital to finalize the buyout of the 60% stake. After the transaction was completed in September 2011, the founders own 60% of the stake, while Tar Heel Capital owns 40% of the company.1617

LiveChat Software has been introduced to the Warsaw Stock Exchange in April 2014 with the symbol LVC.22

In 2023, the company has changed its name from “LiveChat Software” to “Text” to reflect its expanded product offering and broadened focus on artificial intelligence and e-commerce. Today, it operates offices in Wrocław and Boston, Massachusetts, serving a global customer base.10

In 2026 the company launched its modern customer service platform and AI agent, also called Text.7

Products

Text

Text is an AI-powered customer service platform that consolidates live chat, an AI agent, help desk ticketing, and analytics into a single tool. It enables businesses to manage customer communications across chat, email, SMS, Facebook Messenger, WhatsApp, and other channels from a unified interface.23

The platform's core components include an AI Agent which autonomously handles common inquiries using a company's knowledge base, while a Copilot feature assists human agents with reply suggestions and customer history, with full manual takeover available at any point. 24

The platform integrates with HubSpot, Shopify, Slack, and other tools, and includes built-in reporting on chat volume, customer satisfaction, and agent performance. It is certified under SOC 2, GDPR, CCPA, and PCI DSS standards, and as of 2025 is used by more than 35,000 companies, including PayPal, IKEA, Sephora, and Mercedes-Benz.25

LiveChat

LiveChat is a live support software and help desk software used by companies to provide real-time communication with customers using different communication channels: online chat on the website and inside mobile applications, email, and social media (such as Facebook Messenger and Twitter).

ChatBot

ChatBot
Original authorDariusz Zabrzenski26
DeveloperText
Initial releaseAugust 29, 2017 (2017-08-29)27
Operating systemWeb-based
Available inEnglish
TypeChatbot
LicenseProprietary (SaaS)
Websitechatbot.com

ChatBot is another product sold by Text, and is a software platform for creating chatbots for business use released in August 2017.27 It constructs bots using integration with a range of tools including Facebook Messenger, LiveChat, Skype, KiK, Slack, Twitter and YouTube.282930

In 2020, the number of ChatBot clients reached 1,000, including31 UEFA, Unilever, HTC, Kayak, Danone, Moody's, GM.3233 ChatBot supports multiple non-profit organizations,34 including: European Mentoring and Coaching Council,35 Musculoskeletal Australia,36 Operation Kindness37 and Tinnitus UK.38 It is mainly used for connecting and engaging with communities, and fundraising.39

History

ChatBot (BotEngine) has its origins in a research project created by the company Text (formerly LiveChat Software), which won with this project at hackathon in 2016.404142 In August 2017, LiveChat launched a beta version of the BotEngine chatbots build platform.432744

In September 2017, LiveChat integrated with BotEngine.4546 ChatBot, in its current form, was launched on February 21, 2018. In March 2018, BotEngine was released from its beta version.47 Later that year, the product has been rebranded to ChatBot, following the purchase of the chatbot.com domain.484950 In October 2019, ChatBot added a feature to collect customized data about visitors who interacted with bots on websites or Facebook.51 In May 2020, ChatBot in partnership with Infermedica, launched COVID-19 Risk Assessment ChatBot.52

In March 2021, ChatBot launched a new version of Visual Builder.53

HelpDesk

HelpDesk is the third product sold by the company. It is a system for tracking, prioritizing, and resolving customer support tickets. Customers can leave messages for companies by using dedicated email addresses. Team members can create tickets if customer queries came from other communication channels, such as LiveChat, Facebook Messenger, WhatsApp, or a phone call.54

All inquiries are collected as tickets and assigned the appropriate statuses and categories within the application. The application stores customer profiles and the history of their previous messages.545556

Knowledge Base

Knowledge Base is a tool that builds a self-service help center. It can be used both as an internal database for agents and an external public help center for customers.57 The internal widget is equipped with AI support that suggests articles to answer customer queries.58

OpenWidget

OpenWidget is a free website widget and plugin software.59 It was launched in November 2022.6061 It allows to add functionality to an existing website using one of the pre-defined apps, such as contact and feedback forms, product reviews and recommendations, and frequently asked questions templates.62 Such widget integrates with ecommerce platforms,61 such as Shopify, BigCommerce, WooCommerce,62 and website builders, such as WordPress.63 The authors claim "using AI for ecommerce personalization" to be their mission.64

Text

Text is a sales AI agent and a AI customer service platform.7 It started in 2025 as a closed test for a small group of customers65 and was officially launched in May 2026.766 It combines modern automation and AI agent abilities with traditional online chat and help desk.67 The effect is turning reactive customer service conversations into additional sales opportunities.7 The product reporting creates a direct connection between customer conversation and their orders.67

Text AI agents integrate with ecommerce platforms such as Shopify.68 The product's automation tools and AI trains on product catalog, brand voice and business rules68 and work in multiple areas, being responsible for intent detection and buying signals,69 resolving 74% customer cases70, increasing conversion rates,71 chat attributed sales and overall sales results.70

Past products

Products offered in the past, but currently discontinued are GG Pro (which was a corporate instant messenger) and Chat Server, which was a chat software for moderated chat rooms. Besides developing and selling communication solutions, from 2004–2010 LiveChat Software was the owner of one of the first Polish online chat portals – POLChat.

Another product offered by the company was chat.io. It was a chat widget for websites, apps, and social messaging with message sneak peeks, agent ratings, and chat routing. It allowed integrations with multiple communication channels, like Facebook Messenger. It was a chat platform for developers who like to customize products for their needs. The chat.io platform provided APIs to allow developers to build features atop the current offering.72 The product has been discontinued and became a part of LiveChat.7374

Awards

In October 2007 LiveChat (formerly LIVECHAT Contact Center) was listed among the top Customer Support and Feedback applications in the Inside CRM report75 recommended by Guy Kawasaki.76

In 2011 Deloitte listed LiveChat Software as one of the fastest-growing Central European technology companies in the pDeloitte Technology Fast 50 program – the company was selected for the 2011 award based on its 545% revenue growth over the previous five years (2005–2010).77 In 2012 the company was listed 18th in the same ranking, based on its 830% revenue growth.78

In 2013 the company has been listed by Red Herring in the group of the most innovative companies from across Europe.79 It has been recognized by Deloitte in its annual Technology Fast 50 program and listed 18th with 624% revenue growth.80

In 2015, during the Private Equity Forum & Awards Gala organized by the Executive Club with the support of the Polish Private Equity & Venture Capital Association, LiveChat Software has been awarded “Private Equity Diamonds in the category Portfolio company (small cap).81 Later that year, LiveChat Software was shortlisted for the European Small and Mid-Cap Awards organized by EuropeanIssuers, FESE, and the European Commission. One of three companies entered for the awards by Warsaw Stock Exchange, LiveChat was among the only CEE companies to be shortlisted.8283

Corporate social responsibility

The company has supported organizations during the 2020 COVID-19 outbreak, by offering its services for free to non-profits and for-profits helping towards the COVID-19 cause.84

It also has a long history of supporting the customer service community and individuals working in that space with tools that help with their development. One of the examples is Typing Speed Test – a free tool that works as an online speed typing contest. It is used to improve the efficiency and accuracy of typing skills (measured in words per minute). The number of tests taken with the tool already exceeds tens of millions.85 Another example is Customer Service Training – a free customer experience training for agents and customer service professionals.86

In 2022 the company supported nonprofit organisation, Tech to the Rescue,8788 by conducting several low bono and pro bono projects.89 One of them was a product integration between sign language platform Migam.org, and the LiveChat application.90

See also

See also

References

References

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External links