| Type | Private |
|---|---|
| Industry | Software |
| Founded | 1986 |
| Defunct | 2014 |
| Fate | Acquired by KANA Software |
| Headquarters | Inchinnan, Scotland, UK |
Key people | Mike Hughes (COO), Steven Thurlow (CTO) |
| Products | Ciboodle Flow, Ciboodle One, Ciboodle Crowd, Ciboodle Live |
Number of employees | 300 staff located across 5 continents |
| Website | www.sword-ciboodle.com |
Sword Ciboodle was a Scottish company specializing in Customer Relationship Management (CRM) software solutions. It had regional offices in North America, South Africa and Asia Pacific.1
Overview
The company, originally known as Graham Technology plc, was co-founded in 1986 by Dr. Iain M. Graham.2 It was headquartered in Inchinnan, Scotland, near Glasgow Airport. Sword Ciboodle offered modular CRM software primarily for contact centers, with a focus on integrating multiple social channels.3
History
Sword Ciboodle was previously known as Graham Technology plc,1 co-founded in 1986 by Dr. Iain M. Graham.2
On 31 March 2008, Sword Group announced it was acquiring Graham Technology and their Ciboodle product.4 The company thus became Sword Ciboodle.125
On 9 July 2012, Sword Group agreed to sell Ciboodle to KANA Software.67
In 2014, KANA Software was purchased by Verint Systems.89
Solutions
Sword Ciboodle is modular CRM software for contact centers.101112 The products work across multiple social channels.
The Ciboodle platform consists of:
- Ciboodle One is the desktop which provides a single customer view, for example of all their products and contact history.
- Ciboodle Flow is the Workflow engine for business process automation.
- Ciboodle Live is the Self-service software.
- Ciboodle Crowd provides a social networking service to customers.
The Ciboodle platform was subsumed into other KANA products following the acquisition by Verint.
References
References
- "Salesforce Implementation Consultant". Retrieved 20 August 2025.
- "Sword Ciboodle Ltd: Company Overview". Bloomberg Businessweek. Retrieved 3 February 2012.
- admin-ectnews (17 July 2012). "Kana Makes a Move in Customer Experience Space". CRM Buyer. Retrieved 20 August 2025.
- "SWORD Group swoops again to snap up Technology Managers". businessInsider. 15 May 2008. Retrieved 20 August 2025.
- "Sword Ciboodle - Yes, That's Their Real Name". ZDNET. Retrieved 20 August 2025.
- "KANA Software Acquires Ciboodle". CRM Magazine. 10 July 2012. Retrieved 12 February 2025.
- Spector, Nicole (11 July 2012). "KANA acquires contact center technology provider Ciboodle". DMNews. Retrieved 12 February 2025.
- "Verint Systems acquires KANA Software for $514 million | Experience". www.jonesday.com. Retrieved 12 February 2025.
- "Verint Systems acquires KANA Software - asmag.com". www.asmag.com. Retrieved 12 February 2025.
- "CRM - March 2011 - 33". www.nxtbook.com. Archived from the original on 16 February 2017. Retrieved 20 August 2025.
- Robinson, Jo. "The Top 10 Call Centre Technology for 2009 – the results". Call Centre Helper. Retrieved 20 August 2025.
- "CRM Watchlist 2012 - The Winners List". ZDNET. Retrieved 20 August 2025.