Quality policy

In quality management system, a quality policy is a document developed by management to express the directive of the top management with respect to quality. ¹² Quality policy management is a strategic item.³

Section 5.2 of the ISO 9001:2015 standard requires a written, well-defined quality policy that is communicated and understood within an organization. Section 5.2 also sets out some of the requirements for quality policies.⁴

References

ISO 9000 quality systems handbook by David Hoyle 2005 ISBN 0-7506-6785-0 page 234
Project Management: A Systems Approach to Planning, Scheduling, and Controlling by Harold Kerzner 2009 John Wiley ISBN 978-0-470-50383-6 Section 2.7
TQM in action: a practical approach to continuous performance improvement by John Pike, Richard Barnes 1998 ISBN 0-412-71530-9 page 148
ISO 9001:2000: a practical quality manual explained by Kevin R. Grimes 2002 ISBN 0-87389-555-X page 23

[1] ISO 9000 quality systems handbook by David Hoyle 2005 ISBN 0-7506-6785-0 page 234

[2] Project Management: A Systems Approach to Planning, Scheduling, and Controlling by Harold Kerzner 2009 John Wiley ISBN 978-0-470-50383-6 Section 2.7

[3] TQM in action: a practical approach to continuous performance improvement by John Pike, Richard Barnes 1998 ISBN 0-412-71530-9 page 148

[4] ISO 9001:2000: a practical quality manual explained by Kevin R. Grimes 2002 ISBN 0-87389-555-X page 23

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See also

References